Terms & Conditions

Throughout these Terms, the following words carry the meanings given below:

• "siamchra", "we", "us", "our" — refers to the business operating under the name siamchra at 89 Si Lom Road, Suriya Wong, Bang Rak, Bangkok 10500, Thailand.
• "You", "client", "owner" — refers to the person submitting an enquiry or bringing a watch for service.
• "Services" — refers to the horological services described on this website, including diagnostic reports, movement servicing, and complication recalibration.
• "Website" — refers to the pages operated at siamchra.pro.
• "Agreement" — refers to these Terms and Conditions together with any written service quotation.

siamchra offers specialist watch repair services in Bangkok for clients in Thailand. Our current service offerings are:

Service availability is subject to workshop capacity. Timelines are indicative and may vary depending on the condition of the watch and parts availability.

When engaging our services, you agree to:

• Provide accurate information about the watch, including any known faults, prior repairs, or modifications.
• Confirm that you are the legal owner of the watch, or that the owner has authorised you to arrange service on their behalf.
• Collect the watch within 30 days of being notified that service is complete. Watches held beyond this period may incur a storage charge.
• Use the website only for lawful purposes and not attempt to circumvent or damage its operation.

All prices are quoted and payable in Thai Baht (THB). Current service prices are:

Payment is due in full upon collection of the watch. We accept bank transfer and cash. Prices quoted at the time of service intake take precedence over prices published on the website if they differ due to recent updates.

Refunds: If we determine after opening the watch that a service is not technically feasible or not in the watch's interest, we will inform you before proceeding. In such cases, a diagnostic assessment fee may apply. Completed services are not refundable except where required by Thai consumer protection law.

Condition assessment: Our diagnostic report reflects the state of the watch at the time of inspection. We cannot be held responsible for conditions that develop between the time of assessment and a subsequent service visit.

Scope: The scope of each service is as described on our website. Work beyond the stated scope (for example, case restoration or crystal replacement) will be quoted separately and requires your approval before proceeding.

Parts: Where original manufacturer parts are unavailable, we will use approved compatible components and notify you before fitting them.

Timeline: Modern automatic services typically require three to four weeks in the workshop. Complication recalibration may require additional time due to multi-day observation periods. We will notify you of any significant deviation from the estimated completion date.

Post-service period: We stand behind our work. If you observe a recurrence of the original fault within 90 days of collection, please contact us. We will examine the watch and, if the fault is attributable to our work, address it without additional charge for labour.

The website and its contents are provided on an "as available" basis. We make reasonable efforts to keep information accurate but do not warrant that all content is complete or current at any given time.

Watch repair involves inherent technical uncertainty. While our technicians work with care, outcomes cannot be assured in all cases — particularly for watches with pre-existing damage, heavily worn components, or non-standard modifications. We will advise you honestly about risk before undertaking any work.

To the extent permitted by Thai law, siamchra's total liability to you in connection with any service or use of this website shall not exceed the amount paid by you for the specific service giving rise to the claim.

We are not liable for indirect, incidental, or consequential losses, including loss of use of the watch during the service period, loss of sentimental value, or loss arising from delays beyond our reasonable control.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud.

These Terms are governed by the laws of Thailand. Any dispute arising from these Terms or from a service transaction shall first be addressed informally by writing to us at [email protected]. We will aim to respond within 14 working days.

If informal resolution is not reached within 30 days, disputes shall be submitted to the jurisdiction of the Thai courts located in Bangkok.

Entire agreement: These Terms, together with any written service quotation, constitute the entire agreement between you and siamchra for the relevant service.

Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in future.

Assignment: You may not assign your rights under these Terms without our written consent.